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AirAsia Zest is an Philippine low-cost Airline and a subsidiary of AirAsia, although AirAsia only has a minority share. AirAsia Zest has a turbulent history which saw several name changes and take-overs. With the participation of and name change to AirAsia the airline has reached some quieter waters it seems.
AirAsia Zest flies to over 23 destinations. Most AirAsia Zest flights are for destinations in Philippines but AirAsia Zest has international flights to several other countries as well, like for example China and South Korea. From its main base in Manila 55 flights depart every week. Many people who look for AirAsia Zest tickets look for flights to Cebu and Puerto Princesa.
Utiket is a good place to start looking for AirAsia Zest flights as we can compare all flights by AirAsia Zest with hundreds of other airlines and dozens of booking websites.
AirAsia Zest has a strict baggage policy in which checked baggage is not included in the ticket price and you are allowed to take 7kg in to the cabin for free (bag must not be bigger than 56cm x 36cm x 23cm). For any checked baggage you have to pay extra and the baggage cost can become a significant part of the final ticket price. For people who wish to check in their luggage it is advised to pre-book this when you buy your airplane ticket. Payment at the check-in counter is also possible but prices are higher.
As AirAsia Zest is part of the AirAsia group, tickets for AirAsia Zest can be booked through the website of AirAsia. AirAsia Zest maintains a struct no-refund policy on all its flights and flight classes. There is one exception though, flights departing from South Korea: after the government intervened AirAsia now has a partial refund policy for flights departing from South Korea.
Changing an already booked ticket is allowed in certain circumstances. A change in route is not allowed as is any change to the flight within 48 hours of the departure. Changing the passenger name is allowed up to 6 hours before departure time. For all changes a fee has to be payed for the change to take effect.
AirAsia has fees for several services that are mostly free on other airlines, although it claims 'No Admin Fee', that's probably the only fee they have not included. AirAsia has currently these fees which will be added to the base ticket price:
|01 Mar 04:26||SEC clears AirAsia's acquisition of Zest Airways|
In every major country AirAsia has flights to, it also operates a call center. Here are some of the important AirAsia call-center numbers:
China: +86 512 8555 7711
Hong Kong: +852 3013 5060
Indonesia: +62 21 2927 0999 or +62 804 1333 333
India: 1860 500 8000
Malaysia (AirAsia X D7 flights only): 1600 85 8888
Philippines: +632 722 2742
Thailand: +66 2 515 9999
In Manila's NAIA Airport (MNL) AirAsia Zest uses two terminals: 3 and 4. Terminal 3 is for flights to international destinations (Hong Kong, Incheon, Kota Kinabalu, Macau and KUL), while Terminal 4 is for domestic destinations only.
AirAsia Zest began as Asian Spirit in 1995 by three friends, the first airline cooperative in the Philippines. With two second-hand Dash 7 aircraft Asian Spirit began flights from Manila to Malay. Later new routes to San Jose, Virac, Alcantara and Daet were started as well. The cooperative didn't last long though and in 1997 the airline changed to a corporate structure. A turbulent period started in 2008 when Asian Spirit was bought by AMY Holdings. First a merger with SEAir was initiated but after several rounds of talks the deal fell through. Shorty after the airline announced it would be re-branded from Asian Spirit to Zest Airways. The international expansion Zest Airways started with flights to Sandakan, Seoul and Macau failed and had to be abandoned. In March 2013 it was announced that Zest Airways and AirAsia Philippines would form a strategic alliance and conduct a share swap, exchanging shares between all the owners of these airlines. Just a year later the airline was re-branded again to AirAsia Zest, taking over the few flights of AirAsia Philippines which ceased to exist.