Agencies want refunds, not shares in Mandala
Travel agencies have demanded low-cost carrier Mandala Airlines fulfill its promise to refund airfares that they deposited with the airline last year when its operation was suspended due to financial difficulties.
Rudiana, deputy chairman of the Association of Indonesia Tours and Travel Agencies (Asita) and CEO of Wita Tours, said more than 30 companies had been waiting for the promise to be fulfilled for the past six months.
"œSince the airline resumed its flights in April, it has promised to compensate the customers within six months. But, we have not seen any progress on this matter," Rudiana told The Jakarta Post recently.
"œIt doesn't only disadvantage the travel agencies but also the customers who have been loyal to them."
He said the deposits amounted to around Rp 18 billion (US$1.87 million) in advanced booking payments for both domestic and international airfares.
When the longtime player made a comeback on April 5, the company made a commitment that this year it would compensate customers who had bought tickets for flights with Mandala Airlines.
Customers who did not use their tickets last year were promised some minor shares in the restructured Mandala.
Read full story: thejakartapost.com
Posted: 11 Sep 2012 00:09:39