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Sriwijaya Air is an Indonesian airline offering mostly domestic flights within Indonesia and a few international destinations. It is the third largest airline in Indonesia after Lion Air and Garuda and still fully privately owned. Sriwijaya started flying in 2003 and has experienced rapid growth since. From its base in Jakarta Soekarno-Hatta Airport it is now flying to over 30 destinations with 35 aircraft carrying over 800.000 passengers per month. Its fleet consists of Boeings, mostly 737-500 and the new 737-800 and 900. Sriwijaya is not a low-cost airline in the normal sense. Although its prices are comparable to low-cost airlines it wants to offer a full-service package. It is currently re-configuring its entire fleet to add business class seats and the free snack you currently get will be improved into a light meal. Sriwijaya also offers a 20 kilo free checked baggage.
Sriwijaya Air flies to over 49 destinations. Most Sriwijaya Air flights are for destinations in Indonesia but Sriwijaya Air has international flights to several other countries as well, like for example Timor Leste and Malaysia. From its main base in Jakarta 31 flights depart every week. Many people who look for Sriwijaya Air tickets look for flights to Makassar and Balikpapan.
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Each passenger can bring into the cabbin one standard bag with a maximum weight of 7 kg.
The maximum weight for checked baggage is 20 kg. You can check-in multiple bags but the combined weight may not exceed 20 kg.
It is possible to check-in more weight, but there will be additional costs. Please contact Sriwijaya Air for the exact price before you book a flight.
It depends on the class of the ticket you have if you are allowed to change schedule, depart dates or can cancel the flight. Best is to read the detailed rules of the ticket before you buy to avoid unnecessary errors. You are not allowed to change names when you have booked online. If you book online, please make sure that all passenger information is correct.
Sriwijaya Air's call center can be reached at these two numbers: +62 2129279777 and +62 8041777777.
Jakarta Soekarno-Hatta Airport
Sriwijaya Air uses the main domestic terminal (Terminal 2) for all its flights: Terminal 2E for domestic and 2F for international flights.
Sriwijaya Air was founded in 2003 by the Lie family (Hendry and Chandra Lie), Johannes Bundjamin and Andy Halim. Together they wanted to start an airline which would connect the whole archipelago. The name Sriwijaya is based on the old Srivijaya empire which roughly encompassed current Sumatra, Java and Peninsular Malaysia in the 7th till 13th century. The word Srivijaya itself is Sanskrit and a contraction of the two words Sri (meaning fortunate or happy) and Vijaya (meaning victorious or excellence). Sriwijaya Air began flying in 2003 with flights between Jakarta and Pangkal Pinang (on Bangka Island). Soon other routes followed such as Jakarta Pontionak (Borneo) and Jakarta Palembang (Sumatra) and in a five years time Sriwijaya Air flew to 30 destinations with over 20 aircraft. Since then, around 2009, Sriwijaya Air faced increased competition by Lion Air and growth stalled. While Lion Air owns and operates brand-new Boeing 737-900 Sriwijaya Air still used second-hand and leased twenty-year old airplanes. The last years Sriwijaya Air has put its energy not so much in expansion of new destinations but in a fleet renewal program. The airline has bought its first brand-new 737-900 airplanes as well and will retire its entire 737 Classic fleet by leasing and buying newer aircraft. In 2013 Sriwijaya Air launched its subsidiary NAM air, which will fly on minor routes, feeding passengers on Sriwijaya Air flights on the main routes.