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AirAsia India is an Indian low-cost carrier and as with most of the AirAsia subsidiary airlines, AirAsia itself holds a minority stake: AirAsia Berhad has a 49% stake while the rest of the stocks are owned by Tata Sons and Arun Bhatia. AirAsia India commenced operations in June 2014 with flights on the route Bangalore to Goa. Since then AirAsia India has expanded rapidly adding dozens of destinations in a few years time.
The airlines uses an all Airbus A320-200 fleet which can accommodate 180 persons in a single class economy layout. In a few years the fleet has expanded from only one when AirAsia India commenced operations to eight aircraft in just three years time. It faces stiff competition from the other Indian low-cost airlines like GoAir, SpiceJet and IndiGo. Currently it holds a market share of just a few percent.
AirAsia has a strict baggage policy in which checked baggage is not included in the ticket price and you are allowed to take 7kg in to the cabin for free (bag must not be bigger than 56cm x 36cm x 23cm). For any checked baggage you have to pay extra and the baggage cost can become a significant part of the final ticket price.
For some reason there is on exception on domestic Indonesian flights. On these AirAsia flights you are obliged to pay for at least 15kg checked baggage, even if you do not want to carry checked-baggage.
The enforcement of the cabin baggage rules (size and weight) varies. Sometimes they'll weight and measure every bag upon check-in or at the gate while another time you see passengers carry huge suitcases as carry-on luggage without any comments from the AirAsia staff. So, it depends. If your bag is checked and found too heavy there are two things you can do: pay a fine or take things out. The thing is, they only check your bag, not what you carry on your body. So, put on all the sweaters and jackets you have and take out small but heavy items like camera's or books as you can easily put these in pockets of your jeans or jackets. With this you can save valuable kilograms in your bag-pack.
AirAsia maintains a struct no-refund policy on all its flights and flight classes. There is one exception though, flights departing from South Korea: after the government intervened AirAsia now has a partial refund policy for flights departing from South Korea.
Changing an already booked ticket is allowed in certain circumstances. A change in route is not allowed as is any change to the flight within 48 hours of the departure. Changing the passenger name is allowed up to 6 hours before departure time. For all changes a fee has to be payed for the change to take effect.
AirAsia has fees for several services that are mostly free on other airlines, although it claims 'No Admin Fee', that's probably the only fee they have not included. AirAsia has currently these fees which will be added to the base ticket price:
In every major country AirAsia has flights to, it also operates a call center. Here are some of the important AirAsia call-center numbers:
China: +86 512 8555 7711
Hong Kong: +852 3013 5060
Indonesia: +62 21 2927 0999 or +62 804 1333 333
India: 1860 500 8000
Malaysia (AirAsia X D7 flights only): 1600 85 8888
Philippines: +632 722 2742
Thailand: +66 2 515 9999
