Indonesia AirAsia is a subsidiary of AirAsia in which AirAsia has a 49% stake and an Indonesian partner the rest. The airline started operations in 2000 as Awair, but all flights were suspended in March 2002. In December 2004 Awair started again domestically as subsidiary of AirAsia, a year later the name was changed to Indonesia AirAsia.
Indonesia AirAsia has trouble competing with Lion air in the domestic Indonesian routes but is a significant player in the international routes to and from Indonesia. Indonesia AirAsia has an all Airbus A320-200 fleet of 17 aircraft (end 2016) which will be replaced, starting in 2017, with 30 new A320neo aircraft.
Indonesia AirAsia flies to over 28 destinations. Most Indonesia AirAsia flights are for destinations in Indonesia but Indonesia AirAsia has international flights to several other countries as well, like for example Malaysia and Thailand. From its main base in Jakarta 42 flights depart every week. Many people who look for Indonesia AirAsia tickets look for flights to Denpasar Bali and Surabaya.
Utiket is a good place to start looking for Indonesia AirAsia flights as we can compare all flights by Indonesia AirAsia with hundreds of other airlines and dozens of booking websites.
AirAsia has a strict baggage policy in which checked baggage is not included in the ticket price and you are allowed to take 7kg in to the cabin for free (bag must not be bigger than 56cm x 36cm x 23cm). For any checked baggage you have to pay extra and the baggage cost can become a significant part of the final ticket price.
For some reason there is on exception on domestic Indonesian flights. On these AirAsia flights you are obliged to pay for at least 15kg checked baggage, even if you do not want to carry checked-baggage.
The enforcement of the cabin baggage rules (size and weight) varies. Sometimes they'll weight and measure every bag upon check-in or at the gate while another time you see passengers carry huge suitcases as carry-on luggage without any comments from the AirAsia staff. So, it depends. If your bag is checked and found too heavy there are two things you can do: pay a fine or take things out. The thing is, they only check your bag, not what you carry on your body. So, put on all the sweaters and jackets you have and take out small but heavy items like camera's or books as you can easily put these in pockets of your jeans or jackets. With this you can save valuable kilograms in your bag-pack.
AirAsia maintains a struct no-refund policy on all its flights and flight classes. There is one exception though, flights departing from South Korea: after the government intervened AirAsia now has a partial refund policy for flights departing from South Korea.
Changing an already booked ticket is allowed in certain circumstances. A change in route is not allowed as is any change to the flight within 48 hours of the departure. Changing the passenger name is allowed up to 6 hours before departure time. For all changes a fee has to be payed for the change to take effect.
AirAsia has fees for several services that are mostly free on other airlines, although it claims 'No Admin Fee', that's probably the only fee they have not included. AirAsia has currently these fees which will be added to the base ticket price:
In every major country AirAsia has flights to, it also operates a call center. Here are some of the important AirAsia call-center numbers:
China: +86 512 8555 7711
Hong Kong: +852 3013 5060
Indonesia: +62 21 2927 0999 or +62 804 1333 333
India: 1860 500 8000
Malaysia (AirAsia X D7 flights only): 1600 85 8888
Philippines: +632 722 2742
Thailand: +66 2 515 9999
AirAsia uses the new KLIA2 low-cost carrier terminal for all its flights from Kuala Lumpur. The KLIA2 replaced the old KLIA-LCC terminal.
Although AirAsia used the older Terminals 1 and 2 before, since several years all AirAsia flights, domestic and international, depart from the new Terminal 3 (T3). Be aware though that since 11 august 2016 all Airasia flights temporary depart from terminal 2E and 2F due to renovation works at Terminal 3.
AirAsia flights from Melbourne (Tullamarine) Airport depart from Terminal 2.
In Singapore AirAsia does not use the available low-cost terminal; all AirAsia flights from Singapore arrive and depart from Terminal 1.
In Manila's NAIA Airport (MNL) AirAsia uses two terminals: 3 and 4. Terminal 3 is for flights to international destinations (Hong Kong, Incheon, Kota Kinabalu, Macau and KUL), while Terminal 4 is for domestic destinations only.