Citilink is an Indonesian low-cost Airline and a subsidiary of the national carrier Garuda Indonesia. Citilink concentrates on shuttle services between the largest cities in Indonesia.
The company was founded in 2001 as Garuda felt that they had to compete with the many low-cost airlines. But Citilink never got the attention it deserved from its parent. Cititlink typically got the oldest planes from Garuda which Garuda did not use anymore.
In 2011 Garuda announced it would spin-off Citilink with its own licenses and IATA code, allowing it to operate independently. The plan also includes a new advertising strategy, new uniforms, redesigned logo, a new website and new aircraft.
In late 2012 Garuda announced they had placed an order for 25 Airbus A320neo which will be used by Citilink. These new aircraft will be deployed on new routes Citilink wants to open to cities in Eastern Indonesia as well as to several international routes to Singapore and Malaysia. All new aircraft will be delivered in the years 2014 to 2018 and will replace the existing Boeing 737 fleet.
Citilink flies to over 73 destinations. Most Citilink flights are for destinations in Indonesia but Citilink has international flights to several other countries as well, like for example Australia and Malaysia. From its main base in Jakarta 150 flights depart every week. Many people who look for Citilink tickets look for flights to Surabaya and Denpasar Bali.
Utiket is a good place to start looking for Citilink flights as we can compare all flights by Citilink with hundreds of other airlines and dozens of booking websites.
Rules and information for Citilink
Checked and hand Baggage allowance
Each passenger can bring into the cabbin one standard bag with a maximum weight of 7 kg.
The maximum weight for checked baggage is 20 kg. You can check-in multiple bags but the combined weight may not exceed 20 kg.
It is possible to check-in more weight, but there will be additional costs. Please contact Citilink for the exact price before you book a flight.
Cancellations, name changes and refunds
Refunds on confirmed tickets will only be considered in exceptional circumstances (like death or medical reasons).
Flight cancellation or delays
When a flight is cancelled or the flight was delayed for more than an hour, the passenger can either wait for their delayed flight, can get a free flight on another Citilink aircraft on the same route or a full refund. This includes the flight price, taxes, insurance, and certain additional costs.
Name change of ticket
The passanger name on the ticket can only be changed one time up to 24hours before departure by paying a fee of Rp. 200.000 per passenger.
Flight schedules can only be changed one time for a certain fee, up to 48 hours before the scheduled departure time, as long as empty seats are still available. The fee is Rp. 200.000 per passenger plus the possible price difference of the (more expensive) new flight.
Call center Citilink
The Citilink Call center is open 24/7 and can be reached on 08041080808 (within Indonesia) or on +6231-2931100 (international calls).
Jakarta Soekarno Hatta Airport
Citilink uses Terminal 2D and 2E for all its domestic flights.